Return Policy

Effective Date: 30 September 2025
Company: Fiximi Consulting Limited (Company No. 16720217)
Registered Office: 5 Brayford Square, London, E1 0SG, England
Website: https://loadnbuy.com
Contact: info@loadnbuy.com

1. General Policy

All items purchased through loadnbuy.com are digital goods (Counter-Strike 2 skins). As digital items are delivered instantly via Steam Trade Offer, refunds and returns are strictly regulated.

We comply with applicable UK and EU consumer protection laws, including the right of withdrawal for digital goods, with specific limitations as outlined below.

2. Eligibility for Returns and Refunds

You may request a refund within 14 calendar days of purchase only if:

You received the wrong skin compared to your order confirmation.
The purchased item was not delivered to your Steam account due to an error on our part.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

You provided an incorrect or invalid Steam Trade URL.
The item was successfully delivered to your Steam account.
Your Steam account is banned, trade-locked, or restricted.
You changed your mind after purchase.
The market value of the skin changed after the transaction.
Steam or third-party service outages prevented timely delivery.

4. How to Request a Refund

To request a refund, you must:

Contact us at info@loadnbuy.com within 14 days of purchase.
Provide your Order ID, Steam profile link, and Trade URL.
Describe the issue clearly (e.g., wrong skin delivered).

Refunds will be processed only after we verify the issue.

5. Processing of Refunds

If approved, refunds will be made using the original payment method.
Processing time may vary depending on your payment provider (usually 5–10 business days).
Refunds will only cover the original purchase price; no additional compensation will be provided.

6. Replacement Instead of Refund

In cases where the wrong skin was delivered, we may offer a replacement of the correct item instead of a refund, if available.

7. Legal Rights

Nothing in this Return Policy affects your statutory rights under applicable consumer protection laws in the UK and EU.

8. Contact for Returns

If you wish to initiate a refund request, please contact us:

Fiximi Consulting Limited
Company No. 16720217
5 Brayford Square, London, E1 0SG, England
Email: info@loadnbuy.com