Privacy Policy

Effective Date: 30 September 2025
Company: Fiximi Consulting Limited (Company No. 16720217)
Registered Office: 5 Brayford Square, London, E1 0SG, England
Website: https://loadnbuy.com
Contact Email: info@loadnbuy.com

1. Introduction

This Privacy Policy (“Policy”) explains how Loadnbuy (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects personal information when you visit and interact with our website loadnbuy.com (the “Website”) and when you use our services related to the purchase of digital in-game items (“Services”).

By accessing or using our Website, you confirm that you have read and understood this Policy. If you do not agree with it, please discontinue use of our Services.

2. Scope

This Policy applies to:

Visitors of our Website.
Registered users who log in via Steam authentication.
Customers who make purchases through our WooCommerce-based checkout system.
Individuals who communicate with us through email or other channels.

3. Information We Collect

3.1 Account and Identity Data

Steam Login Information: When you sign in using Steam, we obtain your SteamID, display name, avatar image, and publicly available Steam profile information.
Steam Trade URL: Required at checkout to deliver purchased items.

3.2 Transaction Data

Purchase history, selected items, order ID, timestamps, and status of trade offers.
Pricing and currency information related to your purchases.

3.3 Technical and Usage Data

IP address, device type, operating system, browser version.
Access logs, referring URLs, time spent on pages, and clickstream data.

3.4 Communication Data

Emails sent to us at info@loadnbuy.com.
Support tickets or requests submitted via contact forms.

3.5 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Maintain login sessions.
Store user preferences.
Analyze site traffic and performance.
Support fraud prevention and account security.

See Section 9 (Cookies Policy) for details.

4. How We Use Your Data

We use personal data for the following purposes:

Service Delivery – To process orders, deliver skins through Steam Trade, and manage your account.
Verification & Security – To prevent fraud, ensure correct delivery, and verify trade URLs.
Customer Support – To respond to inquiries and resolve issues.
Legal Compliance – To comply with applicable financial, anti-fraud, and tax regulations.
Improvement of Services – To analyze usage patterns, monitor performance, and optimize pricing strategies.
Marketing & Communications – To send service-related announcements and updates (only if you opt-in).

5. Legal Basis for Processing

We process personal data under the following legal bases (as defined under the UK GDPR and EU GDPR):

Contractual necessity: To fulfill your purchase and deliver items.
Legitimate interests: To protect against fraud, secure our platform, and improve services.
Legal obligations: To comply with tax, accounting, and regulatory requirements.
Consent: For optional cookies and marketing communications.

6. Sharing and Disclosure of Data

We may share your information with:

Payment Processors (integrated with WooCommerce) – to process payments securely.
IT and Hosting Providers – for operation of the Website.
Fraud Prevention Partners – to protect against scams or chargebacks.
Law Enforcement Authorities – if legally required or to protect our rights.

We do not sell or rent your personal information to third parties.

7. Data Retention

We retain personal data only for as long as necessary:

Order and transaction records: 6 years (to comply with UK tax/accounting laws).
Login and access logs: up to 12 months.
Support communications: up to 24 months.
When data is no longer required, it will be securely deleted or anonymized.

8. International Data Transfers

As we use cloud hosting and service providers, your data may be transferred outside the UK/EEA. Where such transfers occur, we implement safeguards such as Standard Contractual Clauses (SCCs) to protect your information.

9. Cookies Policy

Cookies are small files placed on your device when using our Website.

9.1 Types of Cookies We Use

Strictly Necessary Cookies: Required for login, checkout, and site security.
Functional Cookies: Store your preferences (e.g., remembering Steam login sessions).
Analytical Cookies: Collect anonymous statistics (Google Analytics or equivalent).
Marketing Cookies: Track engagement for promotional activities (only if enabled).

9.2 Managing Cookies

You can disable cookies in your browser settings, but essential site functions (login, checkout) may not work properly without them.

10. Security

We implement industry-standard security measures, including encryption, access controls, and monitoring, to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the data we hold about you.
Request correction or deletion of your data.
Restrict or object to processing.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@loadnbuy.com.

12. Children’s Privacy

Our Services are not directed at individuals under 13 (or the minimum legal age in your country). We do not knowingly collect data from minors.

13. Third-Party Links

Our Website may contain links to third-party sites (e.g., Steam, payment providers). We are not responsible for the privacy practices of those websites.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes take effect means you accept the revised Policy.

15. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at:

Fiximi Consulting Limited
Company No. 16720217
5 Brayford Square, London, E1 0SG, England
Email: info@loadnbuy.com